How long will it take to receive my order?
That actually depends on where you are located. Once we receive payment for the items purchased, "WE SHIP THE SAME DAY, if possible - from Charlotte, NC.
Most have received their merchandise/items within 3 - 7 business days, no later than 10 days of receiving payment.
If for any reason your package has not reached you within 10 days of us receiving your order, Customer Service will put a trace on it - and resolve any mix ups.
(*Of course, personal checks will need 10 days to clear - before item (s) are shipped!)
Can I speak with an actual person?
You most certainly can! We're here to assist you in any way that we can. Call me personally between 5pm - 9pm at 1-704-970-6174. Ask for Righteous Life (Senior Rep.)
I may be busy assisting another patron - just leave your full name, number and PLEASE state your concerns; and I will surely call you back within 24 hours of your call.
* HomeOffice of Righteous Life 704-970-6174.
THE QUICKEST WAY to get your questions answered is to email our Customer Service Department with your concerns
- CS@Square1Publishing.com Thanks in advance.
What are your Return Policies?
In order to return merchandise, an RMA (Return Merchandise Authorization) number must be obtained from our Customer Service Department:
( CS@Square1Publishing.com )
Unopened merchandise may be returned in its original condition, including original packaging and packing slip within 30 days of receipt.
A refund will be issued LESS any shipping/gift wrapping or insurance charges.
Returns will be subject to a 20% restocking fee ONLY IF: Merchandise is returned WITHOUT an RMA number,
IF Merchandise is returned AFTER 30 days,
IF Merchandise is not returned in original, manufacturers condition.
We require the following information to process your return.
(IF this information is NOT included, processing your return will be DELAYED.)
* RMA number
* Full name and address
* Phone number
* E-mail address
* Packing slip
* Original Order Confirmation Number
* Your reason for returning the merchandise